Have you ever wondered what lies behind a hotel’s success, or what drives those who bring it to life every day?
Ian is one of those discreet yet essential faces. With fourteen years of experience in hospitality, he has built a career shaped by passion, attentiveness, and a constant desire to grow. Since 2013, his commitment to Veranda Paul et Virginie has reflected a sincere approach to the profession, grounded in connection and authenticity.
Through his perspective, discover the soul of a place where every smile matters, and where hospitality truly comes to life.
Hello Ian, could you tell us a bit about your journey? How did you begin in the hospitality industry, and what have been the key milestones along the way?
I discovered hospitality at a very young age, during school holidays, working as a waiter, entertainer, or receptionist in different establishments across the island. Those early experiences were a revelation — I instantly loved the human connection, the energy of the profession, and the joy of creating pleasant moments for others.
This passion naturally led me to pursue studies in this field. I obtained a bachelor’s degree and then an MBA in Resort Management at Vatel Mauritius – Hotel & Tourism Business School, which gave me both an operational and strategic understanding of hospitality.
Afterwards, I had the opportunity to work in several establishments in Mauritius, France, and the United States. These international experiences greatly enriched me, both professionally and personally. They taught me to adapt to different cultures, to lead diverse teams, and above all, to always put the guest at the heart of every decision.
Today, at 32 years old, I am proud to be the Hotel Manager of Veranda Paul et Virginie Hotel & Spa. It’s a place that truly reflects who I am — genuine, serene, and deeply focused on the guest experience. My journey is the result of hard work, great passion, and a bit of luck too, the kind that comes from meeting the right people at the right time.
What initially made you want to join this industry? Was there a particular encounter, experience, or moment when you thought, “This is what I want to do”?
What drew me to hospitality, above all, was the human connection. From my very first experiences during the school holidays, I felt genuine joy in creating unique moments for guests, contributing to their memories, and working in a lively, multicultural environment.
I was also captivated by the atmosphere of hotels — that constant energy, the pursuit of excellence, and the ability to transform a simple stay into a memorable experience. Very quickly, I understood that this profession goes far beyond service. It is a true art of welcoming, one that requires listening, adaptability, and creativity every day. This passion, combined with my desire to grow and contribute to meaningful projects, naturally led me to study in this field and make it my career.
As a Hotel Manager, what do you love most about your job today? What still gives you the same drive every morning?
What I love most about my work is bringing joy — both to our guests and to my team. Nothing is more rewarding than seeing a guest leave with a smile or a team member proud of what they have achieved. These are the moments that remind me of the true essence of hospitality.
I place great importance on the atmosphere within the team. I enjoy creating a positive environment where everyone feels heard, recognised, and valued. When team members are fulfilled, it naturally reflects in the guests’ experience.
It’s this collective energy — this harmony between the team and our guests — that motivates me every morning to give my very best.
You’ve worked in several hotels, including Mauritius, France, and the United States. What makes Veranda Paul et Virginie unique in your eyes?
What makes Veranda Paul et Virginie unique to me is its soul. It’s a human-sized hotel, filled with serenity and warmth, where every guest is welcomed as a true visitor, not just a client. There is a genuine connection here between the team and the guests, a spirit of closeness and kindness that can be felt in every interaction.
It’s also a place where I can fully express my vision of hospitality — authentic service, thoughtful attention to detail, and experiences designed for each guest. But what truly makes the difference is the team. Passionate, dedicated men and women who are deeply attached to this place and who bring this unique atmosphere to life every single day.
If you had to define Veranda Paul et Virginie’s philosophy in one sentence, what would it be?
True luxury lies in the attention given to others — through calm, kindness, and simplicity.
How would you describe your relationship with your team? What values guide your approach to management daily?
I would say it’s above all a relationship built on trust, respect, and proximity. I try to be present, attentive, and to create an environment where everyone feels heard and valued. For me, a motivated and fulfilled team is the key to delivering genuine, high-quality service.
I deeply believe in teamwork, in recognition, and in celebrating the small everyday achievements. My role is also to nurture talent, to give meaning to what we accomplish together, and to remind everyone that each role, each person, holds essential value.
As I often like to say: “A hotel doesn’t run because of its walls, but because of the people who work within them — with heart.”
What advice would you give to a young person who dreams of becoming a Hotel Manager one day?
“Start small but think big.”
I began as a waiter, entertainer, and receptionist during school holidays. Those early, hands-on experiences helped me understand the true reality of the profession and appreciate every aspect of it.
My advice would be to stay curious, remain humble, and learn from every position — even the simplest ones. It’s important to pursue formal training, but developing your sense of humanity is even more essential.
Hospitality is a profession driven by passion, discipline, and heart. And in the end, it’s always the people who make the difference.
In your opinion, what determines the success of a hotel? Is it a matter of location, team, or attitude — or a bit of all three?
The location attracts, that’s true. But it’s the people who make guests return. An engaged, well-trained, and fulfilled team is what transforms a simple stay into a memorable experience.
Attitude makes all the difference — kindness, attention to detail, and a genuine smile. It’s those small, daily gestures that leave a lasting impression.
A beautiful hotel can impress. But a truly human hotel touches the heart. And that’s where real loyalty begins.
What is the most beautiful compliment a guest has ever given you about the hotel?
“Here, you feel at home… only better.”
That’s undoubtedly the most meaningful compliment we could receive, because it perfectly captures the spirit of Veranda Paul et Virginie — a place where you feel comfortable, surrounded by warmth, and where every gesture of care truly matters.
And how do you ensure that the level of service remains high, day after day?
I’m very present on the ground. I listen, observe, and value every effort — no matter how small. To me, consistency in service comes first and foremost from a motivated, well-trained team that takes pride in what they do.
I place great importance on daily recognition and on making sure everyone understands the value of their role. When a team feels involved and appreciated, excellence naturally follows.
If a guest had only 48 hours to discover Mauritius, what would you recommend — in and around the hotel?
I would suggest starting with an excursion to Île aux Bernaches, a true gem for a day of escape.
Then, return to the hotel to enjoy a drink in the late afternoon, facing the northern islands, in a peaceful and romantic setting.
Spend a morning at Mont Choisy Beach, and later, watch the sunset at Trou aux Biches — one of the most beautiful on the island.
To end this Mauritian getaway, a dinner at the beach restaurant of Veranda Paul et Virginie is a must, lulled by the sound of the waves.
Veranda Resorts invites its guests to “Feel Mauritius, Feel Mauritian.” What is your favourite place on the island, and why does it reflect who you are?
My favourite place is Grand Gaube.
A simple, authentic spot, open to the horizon.
Like me, it embodies connection with people, serenity, and a clear vision. It’s a village where fishermen, locals, and visitors meet in a calm and genuine atmosphere.
If you had to describe your guests in one word?
Romantic.
Outside of work, how do you like to spend your time? Is there a passion, ritual, or activity that helps you recharge?
I love travelling, going on road trips, and most of all, spending time at the beach. That’s where I find my balance, in the calm of the sea and the simplicity of shared moments.
What qualities do you look for in your team members?
Above all, I look for people who are genuine, committed, and kind.
No matter what the position, attitude is what matters most — the desire to do things well, respect for others, and a true sense of service.
I enjoy working with passionate, curious, and open-minded people who are not afraid to learn, grow, or challenge themselves.
On a scale of 1 to 10, how lucky do you consider yourself?
11. Being a Hotel Manager at 32 is a great privilege. But it’s also the result of hard work, passion, and meaningful encounters. I feel deeply grateful for every step of my journey — and I will never forget where I come from.
Finally, what talent would you like to have?
I wish I could play a musical instrument. There’s something deeply soothing and expressive about music — a form of art that, much like hospitality, touches people’s hearts. With passion and kindness, Ian and his team welcome you to Veranda Paul et Virginie a place where you feel at home from the very first smile.
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