Who stands behind the success of a hotel? Have you ever taken a moment to think about it? Amid the vibrant rhythm of his days at the hotel, Jean Gino Hitié, with twenty-two years of experience, shares his journey in the world of hospitality. From humble beginnings to his current role, he has carved an exemplary path, driven by passion, discipline, and deep humility. Through his words, Veranda Palmar Beach reveals itself differently, not merely as a place to stay, but as a true home, brought to life by teamwork, care for every guest, and a genuine love for Mauritius.
Hello Jean Gino, could you tell us a bit about your journey?
I took my first steps in hospitality twenty-two years ago, guided by a genuine passion for service and human connection. This profession has taken me to several establishments, both in Mauritius and abroad, where I learned that excellence is born from consistency and heart. Each experience has been a valuable lesson, helping me refine my vision, understand the inner workings of hospitality, and above all, remain true to my values.
What first inspired you to join this industry?
It all began with a decisive encounter with a passionate hotel director. The way he spoke about his profession with such enthusiasm and sincerity , left a deep impression on me. That’s when I realised I wanted to be part of this world, where every gesture contributes to creating unforgettable memories for others.
As a Hotel Manager, what do you love most about your job today?
What inspires me most is that moment when a guest leaves with a smile, satisfied with their stay. Knowing that, in one way or another, we’ve contributed to their happiness is an immense source of pride. Each day brings a new opportunity to make a difference, no matter how small.
You’ve worked in several hotels, both in Mauritius and abroad. What makes Veranda Palmar Beach unique in your eyes?
Veranda Palmar Beach has a soul of its own. It’s a place where Mauritian authenticity isn’t told. It’s felt. Everything here is built on simplicity, friendliness, and sincerity. The team is like one big family, united by a shared passion for service, and every guest is welcomed like a friend we’re genuinely happy to see.
If you had to define Veranda Palmar Beach’s philosophy in one sentence, what would it be?
Sincere hospitality, rooted in the very soul of Mauritius.
How would you describe your relationship with your team?
I believe in a relationship built on respect, trust, and recognition. My role is to guide and support them, but also to keep learning alongside them. The success of a hotel relies first and foremost on the strength of its team.
What advice would you give to a young person who dreams of becoming a Hotel Manager one day?
Stay curious, humble, and determined. Every day is an opportunity to learn and grow. Listen to others, pay attention to every detail, and always remember that the guest should be at the centre of every decision you make.
In your opinion, what determines the success of a hotel?
The success of a hotel lies in a delicate balance between place, team, and attitude. A beautiful setting means little without an engaged and passionate team. When motivated people work in an inspiring environment, magic naturally follows.
What is the most meaningful compliment a guest has ever given you about the hotel?
A guest once told me: “Here, you don’t feel like a tourist you feel like a guest among friends.” That’s exactly what we strive to create for everyone who walks through our doors. That sense of belonging, genuine hospitality, and closeness is at the heart of our philosophy.
And how do you ensure that the level of service remains high, day after day?
The key lies in continuous training, active listening, and valuing our teams. A happy and appreciated staff member will naturally give their best. That balance is what allows us to maintain a level of service that’s both consistent and authentic.
If a guest had only 48 hours to discover Mauritius, what would you recommend?
I would suggest starting with a pirogue ride in the lagoon, then savouring some local cuisine, strolling through a traditional market, and ending the day watching the sunset on Belle Mare beach. These are simple moments, yet profoundly Mauritian.
Veranda Resorts invites its guests to “Feel Mauritius, Feel Mauritian.” What is your favourite place on the island?
The village of Mahébourg. It breathes history, simplicity, and authenticity. It’s a place that reflects who I am genuine, sincere, and deeply Mauritian.
And if you had to describe your guests in one word?
Curious. They come seeking discovery, experiences, and emotions, with a sincere desire to immerse themselves in the Mauritian spirit.
Outside of work, how do you like to spend your time?
I enjoy hiking, reading, and spending time with my family. These simple moments help me recharge and maintain balance, both essential to giving my best every day.
What qualities do you look for in your team members?
Empathy, discipline, and the desire to do things well. The rest can be learned over time and through experience, but these qualities are, in my view, fundamental for anyone who wishes to grow in hospitality.
On a scale of 1 to 10, how lucky do you consider yourself?
Ten, without hesitation. I have the privilege of doing a job I love, surrounded by wonderful people, in an exceptional setting. Honestly, what more could one ask for?
Finally, what talent would you like to have?
I wish I could play a musical instrument. Music is a universal language, much like hospitality, it brings people together, moves them, and creates connection. With these words, Gino Hitié invites you to Veranda Palmar Beach, where authenticity, warmth, and the Mauritian art of hospitality are lived every day wholeheartedly.
